Lately, we've been getting a lot of instruction at work in "suggestive selling," the practice of persuading people to buy more than they intended to buy upon entering the store. I've discovered that I have a remarkable talent for it, exemplified by the following episode that took place yesterday.
Three customer service employees walk into the bar. I greet them. They are clearly discussing orders amongst themselves and I here one of them mention our new Belgian waffles. I say, "When you eat one of those waffles, it's like there's a party in your mouth, and everyone's invited." They each purchased a drink. They each purchased a waffle.
Friday, September 18, 2009
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